realize the ROI of your IT investments with Mainstay's adoption services

IT organizations are built to design and build technology, Mainstay’s user adoption services provide the education and communication to turn users into advocates

Organizations spend millions on technology and never realize the full value. Even after selecting the right software, hardware, and integrator, most projects stumble in the last mile — user adoption. Too often, these critical adoption efforts are under funded and under resourced.

 

Mainstay’s value realization & adoption services help you develop an adoption strategy and deliver on desired outcomes of your IT investments.

 

benefits

realize the full impact

Help your organization leverage the capabilities and features of your investments to accelerate process improvements.

broaden and deepen adoption

Increase user delight and facilitate greater enthusiasm among employees for sustained change.

engaged leaders

Align the executive team by communicating value and engaging them in the user adoption process.

services

IT business value audit

  • Third party quantification of realized value and impact

customer success roadmap

Identify business needs, ramifications, and desired outcomes

  • Software adoption strategy and plan development
  • Visioning workshops
  • Metrics development
  • Communications strategy

 

customer success execution

End-to-end adoption plan implementation

  • Content and asset creation
  • Instructor led education

customer success management

Ensure ongoing value realization

 

  • Quarterly/annual assessments
  • Measurement and benchmarking
  • Ongoing communication and solution education

differentiators

people-centric methodology

  • Focused on the people side of change to deliver programs that meet the unique needs of each customer’s culture.
  • Prosci certified: Mainstay understands that the first step in managing organizational change is understanding how to manage change with a single individual and influential personas.

experience

  • Decades of experience in developing and executing adoption plans for organization across a number of industries: Retail, Healthcare, financial services and public sector (link to customer page).
  • Prosci certified change management consultants
  • Deep background in adoption process for technology partners such as Cisco, VMWare, Dell, IBM, Oracle.

holistic approach

  • End-to-end capabilities for strategy development, communication planning, asset creation, and education.

categories

Contact our Adoption Services Team today for an adivsory consultation for what your software should be doing for you.

collaboration

Help your organization leverage the capabilities and features of your investments to accelerate process improvements.

security

Increase user delight and facilitate greater enthusiasm among employees for sustained change.

erp

Align the executive team by communicating value and engaging them in the adoption process.

network management

Align the executive team by communicating value and engaging them in the adoption process.