drive adoption and reduce churn
With a platform for measuring and communication realized value
Customer Success Advisor® makes it easy for customer success teams to quantify a customer’s realized business value and generate a “QBR-ready” executive presentation
understanding the realized business value of technology is a key driver of customer satisfaction and renewals
- Most companies do not integrate business case development and associated data with customer success QBRs, making value quantification difficult.
- QBR analyses and data are often trapped in Excel and PowerPoint making collaboration, reporting and time-series analysis difficult.
- Customer success teams find it difficult to scale these analyses because of limited resources.
benefits
customer success Advisor® provides
- A cloud-based platform that integrates with sales business case analyses to provide a jump start for value realization efforts.
- A standard approach to value realization calculation and reporting to ensure quality deliverables across your customer set.
- A platform to integrate with your existing customer success and CRM solutions.
features
Mainstay’s Customer Success Value Advisor® is an enterprise-ready cloud solution that scales your value selling efforts
secure
Strict adherence to security best practices ensures Advisor meets your organization’s InfoSec requirements
integrated
Advisor integrates with all the major CRM and customer success platforms
analytics
Advisor enhances your ability to report on value-oriented customer benefits
automation
Advisor auto-generates QBR assets, allowing your customer success managers to focus on what they do best – building lasting relationships with your customers
increase renewal rates
Customer Success Advisor proves the value achieved to reduce churn
enhance executive-level relationships
Enhanced QBR reports provided by Customer Success Advisor drive stronger executive relationships
accelerate upsell/cross-sell opportunities
Customer Success Advisor provides the evidence that your solution has delivered business results, accelerating the customer’s willingness to take that next step
