drive adoption and reduce churn

With a platform for measuring and communication realized value

Customer Success Advisor® makes it easy for customer success teams to quantify a customer’s realized business value and generate a “QBR-ready” executive presentation

understanding the realized business value of technology is a key driver of customer satisfaction and renewals

  • Most companies do not integrate business case development and associated data with customer success QBRs, making value quantification difficult.
  • QBR analyses and data are often trapped in Excel and PowerPoint making collaboration, reporting and time-series analysis difficult.
  • Customer success teams find it difficult to scale these analyses because of limited resources.

benefits

customer success Advisor® provides

  • A cloud-based platform that integrates with sales business case analyses to provide a jump start for value realization efforts.
  • A standard approach to value realization calculation and reporting to ensure quality deliverables across your customer set.
  • A platform to integrate with your existing customer success and CRM solutions.

 

features

Mainstay’s Customer Success Value Advisor® is an enterprise-ready cloud solution that scales your value selling efforts

secure

Strict adherence to security best practices ensures Advisor meets your organization’s InfoSec requirements

integrated

Advisor integrates with all the major CRM and customer success platforms

analytics

Advisor enhances your ability to report on value-oriented customer benefits

automation

Advisor auto-generates QBR assets, allowing your customer success managers to focus on what they do best – building lasting relationships with your customers

increase renewal rates

Customer Success Advisor proves the value achieved to reduce churn

enhance executive-level relationships

Enhanced QBR reports provided by Customer Success Advisor drive stronger executive relationships

accelerate upsell/cross-sell opportunities

Customer Success Advisor provides the evidence that your solution has delivered business results, accelerating the customer’s willingness to take that next step

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