drive adoption and reduce churn
With a platform for measuring and communication realized value
Mainstay’s Customer Success Advisor™ makes it easy for customer success teams to quantify a customer’s realized business value and generate a “QBR ready” executive presentation
understanding the realized business value of technology is a key driver of customer satisfaction and renewals
- Most companies do not integrate business case development and associated data with customer success QBRs, making value quantification difficult.
- QBR analyses and data are often trapped in Excel and PowerPoint making collaboration, reporting and time-series analysis difficult.
- Customer success teams find it difficult to scale these analyses because of limited resources.
benefits
customer success Advisor™ provides
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A cloud-based platform that integrates with sales business case analyses to provide a jump start for value realization efforts.
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A standard approach to value realization calculation and reporting to ensure quality deliverables across your customer set.
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A platform to integrate with your existing customer success and CRM solutions.
features
Mainstay’s Customer Success Value Advisor™ is an enterprise-ready cloud solution that scales your value selling efforts
secure
Strict adherence to security best practices ensures Advisor™ meets your organization’s InfoSec requirements
integrated
Advisor™ integrates with all the major CRM and customer success platforms
analytics
Advisor™ enhances your ability to report on value-oriented customer benefits
automation
Advisor™ auto-generates QBR assets, allowing your customer success managers to focus on what they do best – building lasting relationships with your customers
increase renewal rates
Customer Success Advisor™ proves the value achieved to reduce churn
enhance executive-level relationships
Enhanced QBR reports provided by Customer Success Advisor™ drive stronger executive relationships
accelerate upsell/cross-sell opportunities
Customer Success Advisor™ provides the evidence that your solution has delivered business results, accelerating the customer’s willingness to take that next step
